Small Rug [12 x 24 INCH]

At The Top Knotch, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your rug, we offer a straightforward refund policy to make your shopping experience as hassle-free as possible.

15-Day Money-Back Guarantee: We offer a 15-day money-back guarantee on all rugs purchased directly from The Top Knotch. If you are not satisfied with your purchase for any reason, you may return it within 15 days of the delivery date for a full refund of the purchase price, excluding any shipping charges.

Conditions for Refunds:

• The rug must be returned in its original condition, unused.
• The return shipment must be postmarked within 30 days of the delivery date.
• To initiate a return, please contact our customer service team at thetopknotch@gmail.com to obtain a Return Authorization (RA) number.
• Please include the RA number on the return packaging to ensure timely processing of your refund.

Refund Process: Once we receive and inspect the returned rug, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Non-Refundable Items:

• Custom or personalized rugs.
• Gift cards.

Damaged or Defective Items: If your rug arrives damaged or defective, please contact us immediately at (thetopknotch@gmail.com) to arrange for a replacement or refund.

Contact Us: If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at thetopknotch@gmail.com.

The Top Knotch reserves the right to update or modify this refund policy at any time without prior notice.

Thank you for choosing The Top Knotch. We appreciate your business and strive to provide you with the best possible shopping experience.

Thank you for choosing The Top Knotch for your rug purchase. We are committed to providing you with a seamless shipping experience to ensure your rug arrives safely and on time.

Shipping Methods: We offer shipping via reputable carriers such as FedEx and USPS. Shipping methods may vary depending on your location and the size of the rug.

Shipping Rates: Shipping rates are calculated based on the weight and dimensions of the rug, as well as your location. You can view the shipping costs for your order during the checkout process.

Processing Time: Orders are typically processed and shipped within 10 business days from the date of purchase. Custom or personalized rugs may require additional processing time.

Shipping Time: Shipping times vary depending on your location and the shipping method selected. Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

Shipping Address: Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for lost or misdelivered packages due to incorrect addresses provided by the customer.

Shipping Damage: In the rare event that your rug arrives damaged during shipping, please contact us immediately at thetopknotch@gmail.com so that we can assist you with a replacement or refund.

Contact Us: If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at thetopknotch@gmail.com. We are here to help!

The Top Knotch reserves the right to update or modify this shipping policy at any time without prior notice.

Thank you for choosing The Top Knotch. We appreciate your business and look forward to serving you!